Our associates are trained in strategically positioning new products and services to our client’s customers because they understand it’s 5-25 times more expensive to acquire a new customer than it is to retain an existing one.
Up-Sell & Cross-Sell / Retention
Solution
A retained customer is also more likely to spend more and purchase more frequently. We get it - companies are 60-70 percent likely to sell to an existing customer, compared to the 5-20 percent likelihood of selling to a new prospect.
Our associates take the time to understand the value our clients bring to their customers’ lives so they can up-sell or cross-sell without sounding like a salesperson.