Based on our history of partnering with some of the most prominent and disruptive startups in the world, we have created a simplified business model to fulfill customer support needs.
Our customer service solutions are designed to serve each company’s needs and culture
Solutions
1
Customer Service / Call Center1
Fulfilling customer needs and technical support through a variety of channels, including voice, email, live chat, SMS, and social media platforms.
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Up-Sell & Cross-Sell / Retention2
Increasing a company's Average Revenue Per User and lowering acquisition cost by strategically positioning new products and services to our client’s customers.
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VIP White Glove Service3
Improving customer lifetime value through differentiated service and product offerings.
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Back Office Support4
Delivering a more cost-effective way to complete a variety of operations and administrative functions, such as data entry, pricing and feature updates, order entry, accounting, payroll, and logistics.
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5
Web /Software Development5
Creating intuitive user interfaces to complex business applications (both front-end and back-end developers).
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Creative Design6
Delivering creative and graphic arts capabilities for a variety of visual materials, image retouching for eCommerce websites and media outlets, and company or product signage.
Find out moreTestimonials
01 — 4
Having worked with the team at AwesomeOS for a number of years and at multiple organizations, I can honestly say they are some of the best folks around. From the top tier leadership team all the way down to the individual reps on our account, they are friendly, intelligent, hardworking, and genuinely care about our business and how we intend to deliver a best in class experience. Whenever I come across any CX leaders looking to explore BPO options, I always point them in the direction of Awesome and they've never been let down. Simply put, AwesomeOS has exceeded my expectations time and again and they have earned their incredible reputation by doing the hard work day in and day out. We'll be building on our partnership for years to come!
Ben Segal
The team at Awesome OS is as agile and responsive as we are and they are a natural extension of our Customer Experience team. Their ability to source candidates has allowed us to grow our team quickly while still retaining the level of quality our customers have come to expect from Freshly. Our frontline support at Awesome OS was able to match the metrics of our internal team really closely. Over time, we realized that the team was capable of doing more so we started transitioning some of our specialized responsibilities to them. Again, they stepped up to that challenge and exceeded our expectations.
Our partnership with Awesome OS has been very successful and we look to continue that in the years to come.
Dan Medina
I’ve worked with numerous BPO’s in my career and Awesome OS is without a doubt the best I’ve ever had the privilege to work with. Their culture is outstanding and it’s no wonder why their employees are so happy and why turnover is so minimal. The team members are such a pleasure to work with and are very professional. Awesome OS is not just a call center — they handle so many crucial tasks for our service department including staffing, quality assurance, social media and various administrative tasks. They truly do it all. I could not recommend Awesome OS any more, they are in a class of their own in the BPO industry.
Dan Brady