Our Award-Winning Customer Experience
Workplace day care is an important benefit for many employees, allowing them to spend more time with their children during the workday.
In-house medical clinic with doctors to dispense medicine so employees don’t have to worry about their health and wellness.
Licensed mental health expert on staff in case an employee has to deal with work or family related stress and emergencies.
Unlimited chair massages on breaks and lunches so employees can pause their workday to relax and get back their tasks with focus.
Bi-weekly Yoga, self-defense, nutrition and mental health courses to keep employees energized, active and healthy.
Offices with indoor putting green, indoor waterfalls and ocean views provide the perfect environment for our employees to do their best work.
A culture that creates long lasting happiness is a culture that delivers client results.
0
eNPS score
Industry average 54
Don’t take our word for it, just look at the results! Our top 10 clients have been with us for six to 12 years.
0
%
eCSAT score
Industry average 77%
Seven of our clients were ranked in Newsweek’s America’s Best Customer Service 2020.
0
%
CSAT score for our clients
Industry average 88%
When it comes to culture, employee happiness and satisfaction, we've nailed it. Our low attrition rate is worth bragging about because it's unheard of in our industry.
0
%
Attrition rate
Industry average 90%
A culture that creates long lasting happiness is a culture that delivers client results.
86
eNPS score
Industry average 54
Don’t take our word for it, just look at the results! Our top 10 clients have been with us for six to 12 years.
92 %
eCSAT score
Industry average 77%
Seven of our clients were ranked in Newsweek’s America’s Best Customer Service 2020.
96 %
CSAT score for our clients
Industry average 88%
When it comes to culture, employee happiness and satisfaction, we've nailed it. Our low attrition rate is worth bragging about because it's unheard of in our industry.
22 %
Attrition rate
Industry average 90%
A quick non-stop, two-hour flight from Manila, Davao is the center of commerce in Mindanao with a solid talent pool of professionals and over 31,000 higher education graduates each year.
Davao is located under the Typhoon belt, less prone to storms that typically hit Manila or Cebu, making it one of the safest locations to live in the Philippines.
It also has a lower cost of living and higher quality of life.
Executives
People, passion and culture are at the heart of everything we do. We believe that our clients love us for many reasons, but in large part because our employees love Awesome OS. Employee happiness is as important to us, as it is to the disruptive start-ups we service. This shared value is the foundation on which our long-lasting client relationships are built.
We believe in establishing true partnerships with our clients. Much like any good partnership, we stay connected with our clients and continue to grow as quickly as our fast-growth companies.
When it comes to customer service, we believe one size does NOT fit all. It is what differentiates Awesome from our peers. Our customized approach aligns with each company’s culture, values, and vision so that our associates act as an extension of our clients, rather than an outside function.
At Awesome, we are committed to improving front/back-end processes for our clients to the highest standards of customer satisfaction, quality and productivity, while keeping their operational expenses significantly low.
People and culture are part of our DNA and have been the foundational pillars of our company since Day One. We are stronger because our associates are happy and satisfied at work, and as a direct result, they provide the best customer service and support to our clients. Everybody wins.