Category: News
03/25/2022
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03/25/2022
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03/25/2022
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03/14/2022
Outsourcing has been around for decades. For much of that time, there has been a lot of controversy about the effects outsourcing has on the US economy. A lot of the talk on the topic has been negative, and some...
03/14/2022
The virtual customer service industry is booming, and for a good reason. It’s an effective way for businesses to successfully tackle their customer service duties for less money than keeping them in-office. Sounds appealing, right?
03/14/2022
Businesses rely on call centers to handle their inbound calls from customers and prospects. Call centers also make outbound calls to drum up new sales. If your company needs a call center to tackle the essential function, you’ll want to...
03/14/2022
Business leaders are always trying to think up ways to lower business expenses while maintaining quality and efficiency. The majority of companies today are finding outsourcing is the solution.
03/14/2022
Business process outsourcing (BPO) isn’t just a cool trend; it’s an effective business strategy to complete the essentials successfully. Proven time and time again, outsourcing provides huge benefits to an organization, but there are different types of business process operations.
02/11/2022
The eCommerce industry is booming as consumers enjoy the ease of shopping online from wherever they are, day or night. As we all know, the eCommerce market is highly competitive, which means companies need to set up their game to...
02/11/2022
In today’s highly competitive business market, many entrepreneurs are thinking of creative ways to stand out. With limited product features that separate one company from the next, sharp business leaders focus on providing exceptional customer service to rise above the...
02/11/2022
When it comes to NFT’s, the sky’s the limit. But, it can be hard to reach without the right help. Outsourcing provides the expertise, tools, and extra set of hands to scale an NFT project.
02/11/2022
Are you wondering if your business needs a contact center or a call center? They may seem the same, as they are often used interchangeably, but there are key differences you should know about.
02/11/2022
Before you drop your new NFT project, you’ll want to ensure it stands out and the crowd gets excited about it.
02/11/2022
Having a virtual assistant is a must for many busy professionals. An extra set of hands ready to take on any tasks that help get the essential jobs done gives you a massive advantage in the smooth running of a...
02/11/2022
Outsourcing isn’t just a trend – it’s an excellent business strategy that many industries implement.
02/11/2022
Before the internet, consumers had limited buying options. They didn’t have a list of Google reviews to see what others have said about a company. They simply found a company that had what they needed and bought it.
02/11/2022
Savvy entrepreneurs hire virtual assistants (VA’s) to help them get the essentials completed without bogging themselves down with
02/11/2022
With so many moving parts to running a business, outsourcing time-consuming and tedious tasks like data entry is best for your business.
12/16/2021
Awesome CX’s unique approach to customer service has been built over 12 years of partnering with 100+ high-growth startups and mid-size companies in several industries spanning from telehealth to fashion and everything in between.
12/08/2021
As a startup company, you’re probably feeling like you’re running on a hamster wheel all day trying to put your business idea into action. You’re not alone. Starting a business takes hard work, capital, and strategic planning.
12/08/2021
Businesses of all sizes are outsourcing their call center services after finding out about all the awesome benefits it offers. Large organizations to small ecommerce businesses are
12/07/2021
Eventually, all business owners have come to a point where they have to decide to insource or outsource a critical function. For some, software development is the task in question.
12/07/2021
Businesses continuously have the pressure to reduce costs and improve the bottom line, which makes many company leaders think outside of the box of traditional ways of operation or when finding talent.
12/06/2021
Without a doubt, customer support is one of the most important functions within a business. Customers are the lifeline of a company; without them, there is no business. Every call counts, each online chat matters, and all email requests need...
12/05/2021
Without a doubt, running a business requires wearing many hats daily. Organization leaders turn to outsourcing certain essential functions as a way to reduce costs and improve efficiency.
12/03/2021
Outsourcing web development is so popular because of all the advantages it provides. But you should know, not all providers are created equal. If you want to reap the awesome benefits of outsourcing web development, you must choose the right...
12/02/2021
So you’ve decided to start an eCommerce business and need a website that’s user-friendly and converts. Where do you begin? Luckily you can outsource web development to experienced professionals that are pros at developing attention-grabbing websites that are easy to...
11/11/2021
Sharp business leaders are always looking for ways to increase efficiency and improve the bottom line. Many are finding that the solution is Business Process Outsourcing (BPO). BPOs help businesses get the job done for a fraction of the cost.
11/09/2021
Seasonal business owners often ask themselves how they can make the most out of their season. Having a limited peak time to bring in revenue leaves many stressed and under pressure.
11/09/2021
Awesome CX’s unique approach to customer service has been built over 12 years of partnering with 100+ high-growth startups and mid-size companies in several industries spanning from retail and fashion, telehealth and everything in between. We have a diverse portfolio...
11/07/2021
Companies hire call centers to handle inbound and outbound communication with their customers and prospects. In a nutshell, call centers are BPOs, as they are third parties contracted by another company to complete a business function.
11/05/2021
Customers are the lifeline of a business. Without any customers (or enough of them), there is no business. If you want a long-lasting successful business, you must focus on your current customers' experience and satisfaction with your brand.
11/03/2021
Providing an exceptional customer experience is what many of the top business leaders focus on. Deliver great products and services to keep your customers happy, and they will return to buy again. Sounds easy, right?
11/01/2021
Decades ago, businesses of all sizes started outsourcing their customer service as a way to reduce costs. While one big reason call centers are used today is to improve the bottom line, progressive companies turn to outsourcing their service as...
10/15/2021
As an award-winning customer experience company, Awesome CX is always looking to innovate in the way we work with our brand partners, many of whom are fast-growth startups in various stages of their lifecycle.
09/29/2021
2020 had the biggest increase in e-commerce year-on-year sales ever recorded and many analysts believe that the growth will continue. Digital sales at Target grew by 141% in Q1 2020 and 50% in Q1 2021, with sales growth led by apparel,...
09/24/2021
It’s expensive to find, hire, and train new employees. It’s more cost-effective to retain the people that you have. Attrition is even more important to the customer service roles as they work directly with your paying customers on the frontlines.
09/21/2021
Providing good customer service is the top priority for almost every successful business. Many companies like Disney, Zappos, and Amazon are known for providing first-class customer service. And good customer service is key to building close relationships with your customers.
09/18/2021
Employee turnover is the number of employees who leave an organization and get replaced by new workers. Turnover includes any reason for employee loss, including termination, resignation, layoffs, retirement, or location transfers.
09/09/2021
Customer satisfaction is always on the mind of sharp business leaders and customer support teams since they see huge benefits to happy customers who are satisfied with their business and buying experience.
09/07/2021
When McKinsey published their insights into how Covid has changed consumer behavior they noted that the adoption of digital tools and channels has rocketed. Their exact comment was that we have “covered a decade in days in the adoption of digital.”...
09/06/2021
A great customer experience (CX) requires a customer-first mindset and a lot of carefully thought-out work. Businesses that deliver an exceptional customer experience (CX) are the ones that dominate their industry.
09/03/2021
Customer service and customer experience are the top priority for most of the successful companies you come across. When a company focuses on providing excellent customer service, it adds to a positive customer experience and success.
09/01/2021
Business Process Outsourcing (BPO) has grown immensely over the past decade as companies worldwide realize the huge benefits it brings. From small startups to large corporations, every business benefits from business process outsourcing.
06/28/2021
Without a doubt, employees are the heart and soul of a company. If your employees are enthusiastic and engaged at work, your organization is more likely to thrive. When employees feel connected to their organization, they tend to work harder,...
06/25/2021
The truth is, today’s customers are sharp, savvy, and expect more. Providing exceptional customer support as a service is the key to meeting customer’s expectations. Every successful business you will find striving to provide outstanding service to their customers. Unfortunately,...
06/23/2021
Starting any business is a challenging endeavor. But starting a business that goes against the norm to disrupt an entire market comes with an extra set of challenges. Only a few entrepreneurs are ready for those challenges.They are the industry...
06/20/2021
When you first get started as an online or mobile marketer, user acquisition metrics are straightforward, exciting, and top-of-mind for everyone involved, from executives to investors. You may understand the importance of retention for business growth.
06/18/2021
In today’s digital consumer world, it’s a lot easier to acquire new customers than to retain existing ones. But if you could figure out how to get your customers to stick around, you have a great chance of building a...
06/15/2021
Without a doubt, customers are the lifeline of a business. They’re the one that brings in the revenue that keeps the lights on and the organization running. Therefore, customer care is an important key in maintaining strong and healthy relationships...