Category: News
04/10/2023
Want to engage your customers and build loyalty? Discover how to leverage customer experience design to surprise and delight your customers today.
04/09/2023
Want to know how to improve your customer experiences? Take lessons from seven successful customer experience case studies in this breakdown.
04/08/2023
Want to improve your brand’s CX? It starts with taking customer feedback into account. Discover tips for analyzing customer feedback in this guide.
04/06/2023
Want to maximize customer satisfaction and loyalty? You need to know how to implement a frictionless customer experience. Discover how here.
04/05/2023
Want to take your customer experience to the next level? Discover what CX technology is and why it’s important to your brand in this detailed guide.
03/23/2023
You need to know if your customers enjoy your brand’s CX design. Discover how to master customer experience analytics in this comprehensive guide.
03/17/2023
The B2B customer experience sets your company apart. Learn how to improve your B2B customer experiences with our comprehensive strategy guide.
03/17/2023
Want to maximize your brand’s success in the e-commerce arena? Discover seven key strategies to improve your customer service in e-commerce.
03/17/2023
There are many benefits of offshoring services for FinTech Companies. Keep reading to discover what offshoring can mean for you.
02/08/2023
Customer experience call centers and contact centers significantly impact customer satisfaction and brand loyalty. Naturally, call center analytics give you insight into call center agent performance and customer satisfaction with call center interactions.
01/30/2023
Playing games is big business. Fueled by strong headwinds in the form of cultural and technological shifts, gaming has become a ubiquitous presence in our lives. The industry has grown by leaps and bounds since the days of having to...
01/30/2023
Playing games is big business. Fueled by strong headwinds in the form of cultural and technological shifts, gaming has become a ubiquitous presence in our lives. The industry has grown by leaps and bounds since
01/27/2023
Demand for customer experience support varies based on cyclical trends, seasons, and new product or service launches. The Q4 holiday season is just one example of seasonality that companies need to prepare for. Depending on the industry, peak times ebb...
01/19/2023
As a brand in the competitive modern market, it’s not enough to just provide decent products and services. Your business needs to meet — and, in some cases, exceed — customer expectations to keep people coming back and to build...
01/12/2023
Contrary to what some may believe, call center operations and telemarketing are generally two distinct functions. One focuses on the customer experience and service, while the other concentrates on prospect conversions, upsells, and cross-sells.
01/11/2023
When your teams are forced to run lean (especially in times like these), it often makes sense for your business to utilize business process outsourcing or BPO. The right business process outsourcing agency can maximize your business’s productivity and flexibility,...
01/06/2023
Customer service is one of the most quintessential elements of running a successful business. It is the one constant that can be found in any business regardless of the industry or market. Failing to provide effective customer service will result...
12/13/2022
In nearly every industry, competition is fierce. While the internet has several advantages that today’s businesses can capitalize on for growth, success, and reach, it has also made the playing field much bigger.
12/12/2022
Before we get started with this analysis of key performance indicators vital to successful call center-related customer satisfaction, we all must accept the big elephant in the room — customers generally despise calling call centers.
12/11/2022
Service is at the core of what every business provides. Whether you specialize in making high-end cowboy boots or proprietary software development, providing excellent customer service and ensuring a great customer service experience is necessary, not an option.
11/06/2022
Acquiring customers is one thing. Keeping them is another. Any brand that wants to thrive in the competitive modern market needs to be able to accurately measure customer loyalty and dedication to its products or services. That’s where NPS or...
11/06/2022
Discover how call center services for small businesses can help you manage that responsibility without breaking the bank.
09/19/2022
Companies outsource development, services, and departments for various reasons. From cutting costs to gaining access to talent, outsourcing offers tremendous benefits to your growth and innovation.
09/18/2022
Outsourcing is often a word that causes tension, stress, and worry inside the walls and halls of companies around the world.
08/04/2022
While the distinction can be subtle, the business practices of outsourcing and subcontracting are unique in the goals they are meant to accomplish.
08/04/2022
B2B outsourcing, short for business-to-business outsourcing, involves sharing all or specific sales functions of your business with another business you partner with. There are various reasons why you may choose to outsource sales to another company, and there are many...
08/04/2022
Congratulations! What for you ask? Simple. You have outgrown your capabilities to satisfy your product or service demand, and now you need to expand. That’s awesome! Seriously. What a great problem to have.
07/25/2022
There are many benefits to outsourcing, and like all things, there are also some drawbacks. The key is understanding the pros and cons and then making an informed decision.
07/25/2022
A successful business process improvement depends on a structured strategy comprised of a dynamic work design intended to improve the human behavior component of the work process.
07/07/2022
Psychological research conducted in 2015 reaffirmed what psychologists have been telling us for years about goals and making them a tangible daily reminder.
07/07/2022
Ever heard the adage It’s not the destination; it's the journey? These famous and wise words have inspired the lives and adventures of many people.
07/07/2022
Why Outsourcing Management Is a Good Idea In order to find a solution to the areas of your business process that you have identified as weaknesses, you must first do an in-depth and honest analysis of what you exist to...
07/07/2022
Statistically, most people choose to hear the bad news before the good, and when it comes to customer satisfaction surveys, polls, and inquiries, companies hear both the good and the bad, but mostly the bad.
06/23/2022
Even as the effects of COVID-19 have started to wear off, the fragility and problems of centralized supply chains and corporate operations are evident. In fact, even as recently as 1st April 2022, 14% experienced serious business challenges, and 21%...
06/23/2022
Just like with anything else, there are pros and cons to outsourcing your IT needs. However, with the significant costs involved in IT development, maintenance, implementation, and management, we believe the pros take the win, but we will let you...
06/23/2022
Outsourcing seems like a dirty word when you first hear it, but it really isn’t. We know that letting go of control of certain aspects of your business can seem frightening at first, but we assure you that is not...
06/23/2022
Frequently referred to as the global remote work revolution (or the hybrid work model), virtual teams have become an essential component of diverse workforce solutions for businesses from nearly every industry.
06/23/2022
Perhaps one of the greatest victims of the global digital revolution, customer service remains a top concern for customers across the business spectrum. Spend five minutes watching any series of commercials, and you'll probably hear a business touting its customer...
06/23/2022
Outsourcing certain operations and services can give freelancers, small business owners, and large companies a competitive advantage otherwise unobtainable. Whether large or small, successful business owners all share a pearl of common wisdom and passion for success. An essential attribute...
05/31/2022
Awesome OS, a Los Angeles based next-generation outsourcing company enabling E-commerce companies to deliver unprecedented levels of performance and customer delight, announced today its participation in SubSummit, the world’s largest conference dedicated to DTC subscriptions. Held in Orlando, Florida from...
03/25/2022
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03/25/2022
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03/25/2022
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03/14/2022
Outsourcing has been around for decades. For much of that time, there has been a lot of controversy about the effects outsourcing has on the US economy. A lot of the talk on the topic has been negative, and some...
03/14/2022
The virtual customer service industry is booming, and for a good reason. It’s an effective way for businesses to successfully tackle their customer service duties for less money than keeping them in-office. Sounds appealing, right?
03/14/2022
Businesses rely on call centers to handle their inbound calls from customers and prospects. Call centers also make outbound calls to drum up new sales. If your company needs a call center to tackle the essential function, you’ll want to...
03/14/2022
Business leaders are always trying to think up ways to lower business expenses while maintaining quality and efficiency. The majority of companies today are finding outsourcing is the solution.
03/14/2022
Business process outsourcing (BPO) isn’t just a cool trend; it’s an effective business strategy to complete the essentials successfully. Proven time and time again, outsourcing provides huge benefits to an organization, but there are different types of business process operations.