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Modern CX

Our Award-Winning Customer Experience

We are recognized as innovators in our industry. Our uniquely designed call centers in the beautiful beach city of Davao offer many unique benefits to all employees at no cost to them.

1.
Daycare

Workplace day care is an important benefit for many employees, allowing them to spend more time with their children during the workday.

2.
Medical care

In-house medical clinic with doctors to dispense medicine so employees don’t have to worry about their health and wellness.

3.
Mental health

Licensed mental health expert on staff in case an employee has to deal with work or family related stress and emergencies.

4.
Massages

Unlimited chair massages on breaks and lunches so employees can pause their workday to relax and get back their tasks with focus.

5.
Lifestyle

Bi-weekly Yoga, self-defense, nutrition and mental health courses to keep employees energized, active and healthy.

6.
Offices

Offices with indoor putting green, indoor waterfalls and ocean views provide the perfect environment for our employees to do their best work.

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A culture that creates long lasting happiness is a culture that delivers client results.

0

eNPS score

Industry average 54

Don’t take our word for it, just look at the results! Our top 10 clients have been with us for six to 12 years.

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%

eCSAT score

Industry average 77%

Seven of our clients were ranked in Newsweek’s America’s Best Customer Service 2020.

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%

CSAT score for our clients

Industry average 88%

When it comes to culture, employee happiness and satisfaction, we've nailed it. Our low attrition rate is worth bragging about because it's unheard of in our industry.

0
%

Attrition rate

Industry average 90%

A culture that creates long lasting happiness is a culture that delivers client results.

86

eNPS score

Industry average 54

Don’t take our word for it, just look at the results! Our top 10 clients have been with us for six to 12 years.

92 %

eCSAT score

Industry average 77%

Seven of our clients were ranked in Newsweek’s America’s Best Customer Service 2020.

96 %

CSAT score for our clients

Industry average 88%

When it comes to culture, employee happiness and satisfaction, we've nailed it. Our low attrition rate is worth bragging about because it's unheard of in our industry.

22 %

Attrition rate

Industry average 90%

Why Davao?   Why Davao?   Why Davao?   Why Davao?   
Why Davao?   Why Davao?   Why Davao?   Why Davao?   

A quick non-stop, two-hour flight from Manila, Davao is the center of commerce in Mindanao with a solid talent pool of professionals and over 31,000 higher education graduates each year.

Davao is located under the Typhoon belt, less prone to storms that typically hit Manila or Cebu, making it one of the safest locations to live in the Philippines.

It also has a lower cost of living and higher quality of life.

Executives