Author: Awesome News
11/05/2021
Customers are the lifeline of a business. Without any customers (or enough of them), there is no business. If you want a long-lasting successful business, you must focus on your current customers' experience and satisfaction with your brand.
11/03/2021
Providing an exceptional customer experience is what many of the top business leaders focus on. Deliver great products and services to keep your customers happy, and they will return to buy again. Sounds easy, right?
11/01/2021
Decades ago, businesses of all sizes started outsourcing their customer service as a way to reduce costs. While one big reason call centers are used today is to improve the bottom line, progressive companies turn to outsourcing their service as...
09/24/2021
It’s expensive to find, hire, and train new employees. It’s more cost-effective to retain the people that you have. Attrition is even more important to the customer service roles as they work directly with your paying customers on the frontlines.
09/21/2021
Providing good customer service is the top priority for almost every successful business. Many companies like Disney, Zappos, and Amazon are known for providing first-class customer service. And good customer service is key to building close relationships with your customers.
09/18/2021
Employee turnover is the number of employees who leave an organization and get replaced by new workers. Turnover includes any reason for employee loss, including termination, resignation, layoffs, retirement, or location transfers.
09/09/2021
Customer satisfaction is always on the mind of sharp business leaders and customer support teams since they see huge benefits to happy customers who are satisfied with their business and buying experience.
09/06/2021
A great customer experience (CX) requires a customer-first mindset and a lot of carefully thought-out work. Businesses that deliver an exceptional customer experience (CX) are the ones that dominate their industry.
09/03/2021
Customer service and customer experience are the top priority for most of the successful companies you come across. When a company focuses on providing excellent customer service, it adds to a positive customer experience and success.
09/01/2021
Business Process Outsourcing (BPO) has grown immensely over the past decade as companies worldwide realize the huge benefits it brings. From small startups to large corporations, every business benefits from business process outsourcing.
06/28/2021
Without a doubt, employees are the heart and soul of a company. If your employees are enthusiastic and engaged at work, your organization is more likely to thrive. When employees feel connected to their organization, they tend to work harder,...
06/25/2021
The truth is, today’s customers are sharp, savvy, and expect more. Providing exceptional customer support as a service is the key to meeting customer’s expectations. Every successful business you will find striving to provide outstanding service to their customers. Unfortunately,...
06/23/2021
Starting any business is a challenging endeavor. But starting a business that goes against the norm to disrupt an entire market comes with an extra set of challenges. Only a few entrepreneurs are ready for those challenges.They are the industry...
06/20/2021
When you first get started as an online or mobile marketer, user acquisition metrics are straightforward, exciting, and top-of-mind for everyone involved, from executives to investors. You may understand the importance of retention for business growth.
06/18/2021
In today’s digital consumer world, it’s a lot easier to acquire new customers than to retain existing ones. But if you could figure out how to get your customers to stick around, you have a great chance of building a...
06/15/2021
Without a doubt, customers are the lifeline of a business. They’re the one that brings in the revenue that keeps the lights on and the organization running. Therefore, customer care is an important key in maintaining strong and healthy relationships...
06/13/2021
Many businesses measure growth by the number of new customers acquired. But in some industries, increasing customer retention is more important. If a customer buys the same product regularly or different products irregularly, you have retained the customer.
06/08/2021
Outsourcing or offshoring? As entrepreneurs, we always need to make conscious decisions for our business, ones that will keep us in the game while improving our bottom line.
06/05/2021
When you first opened your business, you were responsible for everything. Every order, every inquiry, every call from a customer—it all rested on your shoulders.
06/03/2021
There’s no doubt that your customers are your lifeline. Without robust customer loyalty, your business will not be able to thrive and your brand. To keep your customers happy and loyal, you must provide excellent and timely customer service.
06/01/2021
Building a thriving business takes a lot of hard work, strategic planning, and marketing to bring in new leads. However, the most successful business’s number one priority is customer service. Customers are your biggest asset and should be treated as...
03/27/2021
Outsourcing may sound like a business is giving up control but in reality,. it’s the complete opposite. Outsourcing is an excellent way to streamline and control business processes and increase your bottom line. This is the reason the savviest business...
03/25/2021
Outsource is one of those words often mistaken for something negative; however, nothing could be further from the truth. Some of the world's largest and most successful companies outsource certain services to other companies.
03/21/2021
While outsourcing has been around for many years, it is becoming increasingly popular now as more and more businesses are seeing the benefits of it. Outsourcing is just hiring another company to perform some of your business processes. Businesses looking...
03/20/2021
For many businesses, the time comes every year where there’s a significant increase. The added workload is temporary, but the additional staff is needed.
03/19/2021
Outsourcing some of your business processes can be extremely overwhelming. When you begin your search you will notice that there are dozens of different options for you to explore. There are nearshore, offshore and onshore options, and for someone that...
03/15/2021
Businesses often outsource their customer service to meet the needs of their customers without having to set up an entire department to handle it. It’s a great way to cut costs while having a professional team dedicated to providing excellent...
03/11/2021
Thanks to modern technology, remote working is becoming increasingly popular since there are many benefits for both the employee and the employer. One of the challenges leaders are faced with is how they could build a positive culture with their...
03/09/2021
Customer service is one of the most important aspects of running your business since it can make or break your brand’s reputation. It is essential to keep track of the performance of your customer service team as well as each...
03/07/2021
To succeed in ecommerce, you not only need to provide great products but also excellent customer service. Bringing in new customers is a costly daily challenge, but repeat customers tend to spend more than the occasional customer. This is why...
03/05/2021
There are many meaningful benefits to offshore outsourcing which is why an increasing number of companies today are outsourcing some of their processes. The business processing outsourcing (BPO) industry is expected to grow by $108.3 billion dollars since it’s proven...
03/01/2021
Hiring the right company to outsource your customer service is crucial for the success of your business and customer loyalty. This is where you will find not all companies are created equal. Finding a company that focuses on providing exceptional...
02/28/2021
Let’s start with the basics. Remote work, working from home, telecommuting all just refers to working outside of the typical corporate office setting.
02/27/2021
Do you really know how your customers feel about your customer service and the quality of your products or services? It’s not something you want to guess.
02/25/2021
Business process outsourcing, or (BPO) is the process of contracting specific tasks or processes to an external service provider. Companies of all sizes outsource processes, from small startups to large Fortune 500 companies. Some will outsource one task while others...
02/24/2021
Starting any business takes time, some capital, and often a lot more effort than you’d think. Starting and scaling a service-based business and taking it to the next level can be particularly tricky unless done right. You don’t always have...
02/23/2021
Remote work is not a new trend. It’s been around for many years — it’s just becoming much more popular. Why would a boss let someone work from home? Well, there’s a ton of benefits for both the employee and...
02/21/2021
Many Business Process Outsourcing, or BPO, companies are flexible and adjust their services to fit their clients’ needs. There are some industries that have peak seasons then slow down drastically. The beauty of outsourcing is you can do it as...
02/19/2021
Are your customers totally happy and satisfied with your products and services? On a scale of 1 to 5, how do you think they would rate your business?
02/17/2021
It’s not just you — many business owners find out early that they cannot juggle all of the necessary tasks needed to successfully run their business without working around the clock. One way to take some of the weight off...
02/09/2021
Customer loyalty is how likely someone is to do business with your company again. Customer satisfaction, pleasant customer experiences, and the value of the products or services a customer receives from a business plays a huge factor. The ultimate goal...
02/06/2021
The Philippines is one of the most well-known options when it comes to outsourcing. With its diverse population and educated, skilled workers, outsourcing to the Philippines just makes sense.
02/03/2021
Customer experience is a top priority for many businesses, and the reason is simple: the companies that focus on customer experience have higher customer retention and increased revenues. American consumers are willing to spend more on companies that get the...
02/01/2021
Company culture is a set of shared values, goals, practices, and attitudes that characterize an organization.